Welcome to Equivalenza Belgium! We are committed to providing you with high-quality perfumes, cosmetics, and more, delivered right to your doorstep. Please read our shipping policy carefully to understand our terms and conditions regarding shipping and delivery.

  1. Shipping Locations

We currently ship to addresses within the Belgium. Unfortunately, we do not offer international shipping at this time.

  1. Processing Time
  • All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
  • Orders placed after 2 PM GMT will be processed the next business day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.
  1. Shipping Methods & Delivery Time

We offer the following shipping options:

 

Shipping Method Estimated Delivery Time
Standard Shipping 3-5 Business Days
  • Delivery times are estimated and may be affected by unforeseen circumstances such as weather conditions, holidays, or courier delays.
  • We do not ship on weekends or public holidays.
  1. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order through our courier partner’s website.

  1. Shipping Delays & Issues
  • If your order is delayed, please check the tracking information before reaching out to us.
  • In case of lost or undelivered packages, contact us at equivalenza@gmail.com| city2equivalenza@gmail.com and we will assist you in resolving the issue.
  • We are not responsible for delays caused by the courier company or factors beyond our control.
  1. Address Accuracy

Please ensure that your shipping address is correct before completing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  1. Damaged or Missing Items
  • If you receive a damaged product, please contact us within 48 hours of delivery with images of the damaged item and packaging.
  • If an item is missing from your order, notify us immediately so we can investigate and resolve the issue.
  1. Contact Us

For any shipping-related inquiries, feel free to reach out to us:

📧 Email:  gent.equivalenza@gmail.com | city2equivalenza@gmail.com📍 Address: Equivalenza, Donkersteeg 24, Gent 9000 – Belgium and City2, 123 Rue Neuve, 1000 Brussels

Thank you for shopping with Equivalenza!  We appreciate your support and look forward to serving you.